ServiceNow is a flexible, cost-effective, and easy-to-use cloud productivity platform. ServiceNow provides a suite of productivity services that you can use to manage your business. This paper is targeted at customers’ internal security, risk and compliance teams and their external auditors who may have a need to assess the use of ServiceNow.
This paper provides a checklist to support assessments of ServiceNow based on the following domains:
- ServiceNow Super Admins - Admin accounts come with elevated privileges, they're valuable targets for hackers and cyber criminals. Every developer or user on your network with administrative privileges adds risk of account compromise.
- ServiceNow Identity Access Management - Identity management and access control is the discipline of managing access to enterprise resources to keep systems and data secure. As a key component of your security architecture, it can help verify your users' identities before granting them the right level of access to workplace systems and information.
- ServiceNow Resources - Customers are responsible for maintaining the security of anything they install / store on their internal storage or connect to their tenant. Secure management of your resources means knowing what resources your organization is using (asset inventory), securely configuring the guest OS and applications on your resources (secure configuration settings, patching, and anti-malware), and controlling changes to your resources (change management).
- ServiceNow Chat & Conferences - Make sure your users is not vulnerable to Meeting Bombing, Malicious Links In a Chat, and Stolen Meeting Links. Making sure your videoconferencing is set up securely can help prevent these attacks from being successful.
- ServiceNow Email Security - Minimize the attack surface and the opportunities for attackers to manipulate human behavior through their interaction with email systems.
- ServiceNow Certificates - SSL, and its successor TLS, are industry standard protocols for encrypting network communications and establishing the identity of websites over the Internet. SSL/TLS provides encryption for sensitive data in transit and authentication using SSL/TLS certificates to establish the identity of your site and secure connections between browsers and applications and your site.
- ServiceNow Incident Response - Protect the organization's information, as well as its reputation, by developing and implementing an incident response infrastructure (e.g., plans, defined roles, training, communications, management oversight) for quickly discovering an attack and then effectively containing the damage, eradicating the attacker's presence, and restoring the integrity of the network and systems.
Automate your ServiceNow ISO / PCI compliance process and prevent misconfiguration.
1. ServiceNow Super Admins
Admin accounts come with elevated privileges, they're valuable targets for hackers and cyber criminals. Every developer or user on your network with administrative privileges adds risk of account compromise.
2. ServiceNow Identity Access Management
Identity management and access control is the discipline of managing access to enterprise resources to keep systems and data secure. As a key component of your security architecture, it can help verify your users' identities before granting them the right level of access to workplace systems and information.
3. ServiceNow Resources
Customers are responsible for maintaining the security of anything they install / store on their internal storage or connect to their tenant. Secure management of your resources means knowing what resources your organization is using (asset inventory), securely configuring the guest OS and applications on your resources (secure configuration settings, patching, and anti-malware), and controlling changes to your resources (change management).
4. ServiceNow Chat & Conferences
Make sure your users is not vulnerable to Meeting Bombing, Malicious Links In a Chat, and Stolen Meeting Links. Making sure your videoconferencing is set up securely can help prevent these attacks from being successful.
5. ServiceNow Email Security
Minimize the attack surface and the opportunities for attackers to manipulate human behavior through their interaction with email systems.
6. ServiceNow Certificates
SSL, and its successor TLS, are industry standard protocols for encrypting network communications and establishing the identity of websites over the Internet. SSL/TLS provides encryption for sensitive data in transit and authentication using SSL/TLS certificates to establish the identity of your site and secure connections between browsers and applications and your site.
7. ServiceNow Incident Response
Protect the organization's information, as well as its reputation, by developing and implementing an incident response infrastructure (e.g., plans, defined roles, training, communications, management oversight) for quickly discovering an attack and then effectively containing the damage, eradicating the attacker's presence, and restoring the integrity of the network and systems.